Responsible Gaming

Our Commitment to You

Online gaming should be fun, entertaining, and never a source of financial or emotional distress. 61jili is a PAGCOR-licensed casino platform serving Filipino players across Metro Manila, Cebu, Davao, and the entire Philippines. We offer bingo, slots from Pragmatic Play and PG Soft, live dealer games, and sports betting on PBA, NBA, and international events. While we're proud to provide world-class entertainment, we recognize that gambling can become problematic for some individuals.

That's why responsible gaming is at the heart of everything we do at 61jili. We provide tools, resources, and support to help you maintain control over your gaming activity. Whether you're playing bingo with friends, spinning slots, or betting on your favorite basketball team, we want you to enjoy the experience without risking more than you can afford to lose.

Our responsible gaming program is designed in partnership with PAGCOR's regulatory guidelines and international best practices. We believe that informed players who understand the risks and have access to self-control tools are empowered to make better decisions. This page outlines the resources available to you, warning signs to watch for, and steps you can take if you or someone you know needs help.

Understanding the Risks

All forms of gambling carry risk. While the majority of players enjoy casino games, bingo, and sports betting as recreational entertainment, a small percentage may develop problematic gambling behaviors. Understanding these risks is the first step toward responsible play.

What is Problem Gambling?

Problem gambling, also known as gambling disorder or compulsive gambling, occurs when gaming activity interferes with your daily life, relationships, work, or financial stability. It's characterized by an inability to control gambling urges despite negative consequences. Problem gambling can affect anyone, regardless of age, income level, or how long they've been playing.

Recognizing the Warning Signs

If you notice any of these behaviors in yourself or someone you care about, it may be time to seek help:

• Spending more money or time gambling than you intended
• Chasing losses by continuing to play to win back money you've lost
• Borrowing money from friends, family, or lenders to fund gambling
• Lying to loved ones about how much time or money you spend gambling
• Neglecting work, school, or family responsibilities to gamble
• Feeling anxious, irritable, or depressed when trying to cut down on gambling
• Using gambling as an escape from stress, sadness, or relationship problems
• Thinking about gambling constantly, even when not playing
• Needing to gamble with increasing amounts of money to feel excited
• Experiencing financial problems due to gambling losses

Your Responsible Gaming Tools

61jili provides a comprehensive suite of tools to help you stay in control of your gaming activity. All of these features are free, easy to use, and can be adjusted at any time from your account settings or by contacting our 24/7 customer support team.

How to Activate These Tools

Log in to your 61jili account, navigate to "Account Settings," and select "Responsible Gaming Tools." From there, you can configure any combination of limits and restrictions. Changes to deposit and loss limits take effect immediately, though increases to existing limits may be subject to a 24-hour waiting period for your protection. You can also contact our customer support team via live chat anytime, and they'll assist you with setting up these tools.

Self-Exclusion Program

Self-exclusion is a voluntary program that allows you to restrict your access to 61jili services for an extended period. It's designed for players who recognize that their gaming has become problematic and need a formal barrier to prevent relapse.

How Self-Exclusion Works

When you self-exclude from 61jili, the following restrictions apply immediately:

• Your account is locked, and you cannot log in or play any games
• You will not receive any promotional emails, SMS messages, or marketing communications
• You cannot create new accounts using your personal information
• Any pending withdrawals will be processed, and your remaining balance will be made available for withdrawal
• The self-exclusion period cannot be reversed or shortened once activated

Duration Options

You can self-exclude for the following time periods:

• 6 Months: Minimum self-exclusion period as recommended by PAGCOR
• 1 Year: Extended protection for more serious concerns
• Permanent: Indefinite self-exclusion with no automatic reopening

How to Self-Exclude

To initiate self-exclusion, contact our customer support team via live chat or email and request to self-exclude. Our team will guide you through the verification process, confirm the duration of your self-exclusion, and immediately lock your account. We take these requests seriously and process them without delay or attempts to persuade you otherwise.

Help and Support Resources

If you or someone you know is struggling with problem gambling, professional help is available. These organizations provide free, confidential support to Filipino individuals and families affected by gambling harm:

National Center for Mental Health - Gambling Helpline

Hotline: 1553 (toll-free in the Philippines)
The National Center for Mental Health operates a 24/7 crisis helpline providing immediate support, counseling, and referrals to treatment services. Trained counselors are available to speak with you in English or Filipino about gambling concerns, mental health, and crisis intervention.

PAGCOR Responsible Gaming Program

The Philippine Amusement and Gaming Corporation (PAGCOR) has established responsible gaming initiatives to promote player protection and provide resources for those affected by problem gambling. Visit the PAGCOR website for educational materials, self-assessment tools, and information on accessing support services.

Philippine Mental Health Association

The PMHA offers counseling services, support groups, and mental health resources for individuals dealing with addiction, including gambling disorder. They operate clinics in Metro Manila, Cebu, and other major cities throughout the Philippines.

Family and Community Support

Problem gambling doesn't just affect the individual—it impacts families, friends, and communities. If someone you care about is showing signs of problem gambling, approach the conversation with compassion and without judgment. Encourage them to seek help, offer to accompany them to counseling, and consider attending support groups for families of problem gamblers.

61jili Customer Support

Our customer support team is trained to recognize signs of problem gambling and can direct you to appropriate resources. If you'd like to discuss responsible gaming tools, self-exclusion, or need someone to talk to, our live chat support is available 24/7. We're here to help, not judge.

Tips for Staying in Control

Responsible gaming starts with awareness and self-discipline. Here are practical tips to help you enjoy 61jili's bingo, slots, and casino games safely:

• Set a budget before you start playing and stick to it—never gamble with money you can't afford to lose
• Treat gambling as entertainment, not a way to make money or solve financial problems
• Never chase losses by continuing to play to win back money you've lost
• Take regular breaks during gaming sessions to stay clear-headed
• Don't gamble when you're stressed, depressed, or under the influence of alcohol
• Balance gaming with other hobbies, social activities, and responsibilities
• Keep track of how much time and money you spend gambling
• Don't borrow money to gamble, and never use credit cards for deposits
• Be honest with yourself about your motivations for gambling
• Seek help early if you notice warning signs of problem gambling

Protecting Minors

61jili strictly prohibits anyone under 21 years of age from creating accounts or accessing our gaming services. This age restriction is mandated by Philippine law and enforced through our identity verification (KYC) process. We verify every player's age using government-issued identification before allowing gameplay.

Advice for Parents and Guardians

If you have children or teenagers in your household, take these precautions to prevent underage gambling:

• Keep your 61jili login credentials secure and never share them with minors
• Log out of your account after each session, especially on shared devices
• Use parental control software to block gambling websites on devices used by children
• Monitor your payment methods (GCash, PayMaya, bank accounts) for unauthorized transactions
• Talk openly with young people about the risks of gambling and the importance of waiting until legal age
• Set a positive example by practicing responsible gaming yourself

If you discover that a minor has accessed your 61jili account, contact our customer support immediately. We will investigate and take appropriate action, including account suspension if necessary.